Delivery Policy

The safe transport of your new purchase is important to us. We believe the investment of professional home delivery is the best choice. For a modest fee, our trained delivery drivers will deliver and setup your new purchase in the appropriate room. We have a few tips and guidelines to help make your delivery go smoothly.

• All orders must be paid before delivery
• Due to the amount of deliveries, we cannot accommodate appointment times. We will schedule time frames according to the location of your home.
• Upon request, our drivers will call 30 minutes before delivery.
• Please clear the area for your new purchase. Our delivery drivers are not allowed to move or setup electronics or move existing furniture.
• We request a 48 hour notice on delivery cancellations or reschedules. If you are not home for a delivery, a handling fee equal to the delivery fee may be assessed.
• Our delivery area is limited to Merced County, Stanislaus County and its surrounding communities.
• If special arrangements need to be made, please speak to one of our salespeople.

Pickup Policy

• Please bring original receipt and photo ID.
• Bring the appropriate size vehicle to accommodate the items to be transported.
• Bring enough rope, blankets, packing materials, etc. to safely secure the items.
• Our warehouse staff will assist in loading but is not responsible for securing merchandise to the vehicle.
• Before leaving, ensure your load is safe and secure. Once you leave, the merchandise becomes your responsibility. Hansen's is not responsible for loss or damage incurred beyond our control.